Shipping policy
Shipping Policy
Effective Date: 10/23/25
Thank you for shopping with The Vault Collective Co! We can’t wait for you to receive your order. Below are all the details about how and when we ship.
Order Processing & Same-Day Shipping
All orders placed will ship the next business day.
Please allow 2–4 business days for order processing during high-volume periods such as sales or new drops.
Tracking Your Order
You’ll receive a shipping confirmation email with tracking info once your order ships.
Please allow up to 24–48 hours for the tracking link to update.
Return Shipping Responsibility
Customers are responsible for all return shipping costs.
A flat $8 return shipping fee will be deducted from your store credit when applicable.
Please refer to our Return & Refund Policy for more details.
Wrong Address Disclaimer
Please double-check your shipping address before placing your order.
We are not responsible for packages shipped to an incorrect or undeliverable address.
If a package is returned to us, the customer will be responsible for re-shipping fees.
Lost or Stolen Packages
The Vault Collective Co is not responsible for packages marked as “Delivered” by the carrier that are lost or stolen.
If this happens, please:
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Check around your delivery area and with neighbors
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Contact your local delivery provider
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Email us at thevaultcollectivecompany@gmail.com and we’ll help however we can
International Shipping
All international orders are final sale and cannot be returned or exchanged.
We are not responsible for any international duties, taxes, or customs charges.
If a package is undeliverable and returned, a refund will be issued minus international shipping fees.
Pre-Orders
Orders that include pre-order items will ship once all items in the order are ready to ship.
Estimated ship dates will be listed in the product description.
Need Help?
If you have questions about shipping or need help with your order, reach out to us anytime at:
📧 thevaultcollectivecompany@gmail.com