Refund policy

Refund & Return Policy – The Vault Collective Co

We want you to love your order! If for any reason you're not 100% satisfied, we accept returns within 7 days of delivery for store credit only.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, undamaged, and in original condition

  • All original tags must be attached

  • Return requests must be emailed within 7 days of delivery

  • Items must be shipped back within 7 days of receiving Return Authorization

Email us at thevaultcollectivecompany@gmail.com to request a Return Authorization. Returns sent without prior authorization will not be accepted.

Return Shipping Fee

A flat $8 return shipping fee will be deducted from your store credit total. Customers are responsible for return shipping costs.

Store Credit Only

We do not offer refunds to the original payment method. Approved returns will be issued as store credit in the form of a digital gift card.

Final Sale Items – Not Eligible for Return

The following items are final sale and cannot be returned or exchanged:

  • Any items purchased at 25% off or more

  • Items from Black Friday, Pink Friday & Cyber Monday sales

  • Items marked “Final Sale”

  • Items in the Sale section

  • Pre-orders

  • Bodysuits

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery at thevaultcollectivecompany@gmail.com